Operations Manager - Front of House

Candidate Profile

An operations Manager with over 12 years experience in Front of House, Reception Management and Health and Fitness club management for services providers as well directly for the client.

As the operations manager for a leading front of house and security service provider, they are responsible for 25 locations around London delivering 5* services, assisting building managers the contract delivery and managing and developing over 50 receptionists. After a successful delivery they negotiated an increase in services taking the value of the contract from £500K to £1.2million.

Previously they were the reception manager for one of London's most icon buildings which is the home to many of London biggest insurance and financial companies. They would play a key role in the implementing companies procedures and creating a 5 star service ensuring they uphold their businesses values as almost 10,000 people could pass through the doors in a day.

Operations Manager for a leisure chain responsible for the facilities services across 12 Gyms and 4 spa's managing engineers, contractors and the FOH teams. Full P&l responsibility, managing the revenue lines from services to products and all HR issues related to their branches.

Skills and Achievements

• 12 years FOH, Reception and Leisure services management both client-side and service provider
  
• Managed over 60 people and played a role in the recruitment and performance management of each contract
  
• 5 Star delivery experience in a recognised London landmark
  

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